To strengthen our Global Information Technology area at our Tuttlingen location, we are looking for a
   

• You evaluate and analyze current IT Service Management (ITSM) processes to identify areas for improvement
• You develop and implement new or updated processes to support business objectives
• You lead projects to improve ITSM processes, including change management and communication with stakeholders
• You collaborate with relevant departments to ensure processes align with business goals and objectives
• You train staff on new or updated processes and ensure their understanding and adherence
• You conduct regular process reviews to measure effectiveness and make recommendations for further improvement
• You stay up-to-date with Information Technology Infrastructure Library (ITIL) best practices and advancements to ensure the organization is utilizing the latest ITSM methods
• You maintain process documentation and update it as needed

 

• You have a Bachelor's degree in Computer Science, Information Systems or a related field
• Furthermore, you have an ITIL certification with a focus on Process Analysis and Improvement
• You already gained at least 3 years of experience in ITSM process improvement and analysis
• You gathered experience in project management and leading cross-funcional teams
• You have knowledge of service management tools such as ServiceNow, Remedy, or similar
• You show a strong understanding of ITIL framework and methodology
• Your strenghts are excellent interpersonal, communication, and presentation skills as well as the ability to analyze complex data and recommend solutions

 

• Flexible working hours & mobile working: In many areas, working hours and locations can be arranged as required
• 30 vacation days and various additional payments
• Further education offers: Open in-house seminar program, extensive e-learning options, various professional training courses and much more
• Corporate benefits and bicycle leasing
• Subsidy for private pension provision and company health management
• Multiple childcare options
• Health, sports, cultural and leisure activities

  If you are interested in this position, we would be happy to meet you. Please submit your application online through our career portal. If you have any queries, please feel free to contact Annabel Geiger via E-Mail at Annabel.Geiger[AT]karlstorz.com.
 
We look forward to receiving your application.