Team Lead, Surgical Operational Efficiency Specialist
US
KARL STORZ is seeking a skilled and dedicated Team Lead, Surgical Operational Efficiency Specialist to join our dynamic Onsite Service team at a client hospital based in Chattanooga, TN. In this critical role, you will be responsible for providing hands-on customer support for KARL STORZ devices, including endoscopic instruments, video equipment, and OR1 systems. Reporting to the Manager, Onsite Service, you will collaborate closely with hospital teams, including the Sterile Processing Department (SPD), OR team members, and Biomedical staff to ensure seamless operation of medical equipment.
As the Team Lead, you will be a key player in maintaining high standards of quality, troubleshooting, and training while focusing on optimizing service efficiency and reducing repair costs.
Key Responsibilities:
- Customer Support: Provide face-to-face support to hospital teams, including OR, SPD, and Biomed departments, ensuring all KARL STORZ equipment is functioning properly.
- Device Maintenance and Management: Oversee daily maintenance of KARL STORZ products, ensuring they are always in good working order and ready for use.
- Preventative Maintenance & Troubleshooting: Perform regular preventative maintenance on all KARL STORZ devices and troubleshoot any video or instrument issues that arise in the operating room (OR).
- Instrument Inspection and Documentation: Inspect and document the functionality of instruments, ensuring all repairs or replacements are completed within the budget.
- Training & Education: Provide training to OR and supporting departments to ensure proper usage and care of equipment, improving overall efficiency and reducing downtime.
- Process Improvement: Lead initiatives to design and implement process improvements that streamline operations, enhance efficiencies, and reduce repair costs.
- Device Handling: Monitor, report, and facilitate repair and exchange transactions for all KARL STORZ devices.
- Instrument Transportation & Cleaning: Supervise the transportation, cleaning, sterilization, and packaging of instruments after use, maintaining high standards of hygiene and readiness.
Requirements:
- Education: High school diploma or equivalent is required; a higher degree is preferred.
- Experience: At least 2 years of experience in medical device repair, sales, or service management.
- Skills:
- Excellent written and verbal business communication skills.
- Exceptional organizational skills with the ability to multitask and manage time effectively.
- Proficiency in MS Office, particularly Excel, for reporting and data management.
- Physical Requirements: Ability to lift, push, or pull up to 25 lbs.
- Team-Oriented: Demonstrated success working in a collaborative, service-oriented team environment.
Preferred Qualifications:
- Certified Registered Central Service Technician (CRCST) certification is a plus.
- Experience working in a hospital or healthcare setting is preferred.
Why Join KARL STORZ?
At KARL STORZ, we are pioneers in endoscopic technology and medical devices, and we pride ourselves on providing high-quality products and exceptional service to our healthcare partners. As part of our team, you will have the opportunity to work with cutting-edge technology, contribute to operational improvements, and make a meaningful impact on patient care.
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
