Team Lead, Onsite Endoscopic Specialist
US
ROLE OVERVIEW
KARL STORZ is currently seeking a Team Lead, Onsite Endoscopic Specialist to join the Onsite Service team at a client site based in Nashville, TN.
Reporting to the Region Manager, Onsite Service, the primary responsibility of this role is customer support of KARL STORZ devices (including hand instruments, video equipment, and OR1) within their assigned hospital while partnering with Sterile Processing Departments and OR team members.
KEY RESPONSIBILITIES
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Face-to-face customer support, including OR, SPD, and Biomed.
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Daily maintenance and management of KARL STORZ products.
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Maintain the instrument sets so that they are always in good working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account; preventative maintenance on all KARL STORZ devices; troubleshoot video and instrument issues in the O.R.; inspection of the instruments and documentation of their functionality.
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Training and education for the OR and supporting departments.
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Designing process improvements to improve efficiencies and reduce repair costs.
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Tasks will vary depending on the agreement with the account and will generally include:
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Video tower/system set-up and support,
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Inspection, repair, troubleshooting, and replacement of KARL STORZ devices
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Monitoring, reporting, and facilitating repair/ exchange transactions.
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Transporting, cleaning/sterilization, and packaging of instruments after use.
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REQUIREMENTS
Our successful candidate will have excellent written and spoken English business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.
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A minimum education level of a high-school diploma with related experience.
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2+ years of experience in medical repair, sales, or services management.
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Possess exceptional organizational skills and the ability to multi-task.
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MS Office - proficient user as the role will need to work with spreadsheets and reporting.
- Must be able to lift/push/pull up to 25lbs
Preferred, but not required
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Higher degree preferred.
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CRCST.
KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
