Surgical Operational Efficiency Specialist- Austin
US
Location: Austin, TX
Travel: Up to 5%
On‑Call: Rotating evenings/weekends as part of team schedule
Be the Trusted Expert Behind Successful Surgical Procedures
KARL STORZ is seeking a Surgical Operational Efficiency Specialist (SOES) to support our customers in the Austin, TX area. This highly visible, hands‑on role places you directly in hospital environments—supporting surgeons, nurses, sterile processing, and biomedical teams to ensure minimally invasive surgical (M.I.S.) equipment is always ready when it matters most.
As an integral member of the KARL STORZ Service team, you’ll manage, maintain, and troubleshoot surgical instruments, video systems, and integrated OR (OR1®) technology—helping surgical teams focus on patient care, not equipment challenges.
This role is also a proven stepping‑stone for internal career growth into Sales, Marketing, Leadership, and other advancement opportunities within KARL STORZ.
What You’ll Do
- Provide face‑to‑face support in the OR, Sterile Processing (SPD), and Biomed departments
- Manage and perform preventive maintenance on endoscopy and M.I.S. equipment, ensuring readiness and documentation of functionality
- Monitor equipment condition, usage, and performance; facilitate repair and exchange transactions
- Track and manage repair and replacement costs within an assigned account budget
- Deliver training and education for OR, SPD, and hospital support teams
- Design and implement process improvements to increase efficiency and reduce repair expenses
- Identify opportunities to minimize instrument damage and related costs
- Capture and document detailed device usage and repair data
- Support implementation and adoption of reusable M.I.S. products, from training through procedural support
- Communicate effectively with a wide range of hospital and internal stakeholders
- Perform complex, time‑sensitive tasks independently in fast‑paced, high‑pressure environments
- In some accounts, assist with transporting, cleaning, and packaging instruments after use
- Participate in broader operational initiatives focused on cost reduction and added customer value
At the core, your mission is simple—but critical: ensure M.I.S. procedures run smoothly by keeping equipment reliable, available, and efficient.
What We’re Looking For
Required Qualifications
- High School Diploma or equivalent with relevant experience
- Ability to work independently with minimal supervision
- Strong interpersonal, verbal, and written communication skills
- Comfort working in hospital and surgical environments
- Ability to lift, push, or pull up to 25 lbs
- Willingness to participate in a rotating on‑call schedule
Preferred Qualifications
- 2–4 years of experience in:
- Surgical Technology
- Sterile Processing / Central Sterile
- Medical device sales, service, or healthcare operations
- Higher education or degree preferred
Work Environment & Physical Requirements
- Combination of physical and mental demands in a clinical setting
- Frequent interaction with hospital staff and internal teams
- Independent work with specialized decision‑making
- Up to 5% travel annually
Why Join KARL STORZ?
- Make a direct impact on patient care and surgical outcomes
- Gain hands‑on experience with advanced surgical and OR integration technology
- Collaborate with healthcare professionals across multiple disciplines
- Build a career pathway with strong internal advancement opportunities
- Be part of a mission‑driven organization focused on innovation, quality, and operational excellence
If you’re driven, customer‑focused, and thrive in high‑impact healthcare environments, this role offers a unique opportunity to grow your career while making a meaningful difference every day.
Apply today to become a Surgical Operational Efficiency Specialist with KARL STORZ.
#LI-AA
KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
