Logistics Coordinator (m/f/d)

Job Summary
We are seeking an Operations Support Administrator within our Logistics team to coordinate domestic courier deliveries and collections, manage import and export records, and provide exceptional customer service by addressing queries and ensuring smooth operations.

Duties

• Ensure the accurate and timely delivery of urgent customer packages while coordinating domestic shipment traceability and customer collections, including booking and recording company courier arrangements for third-party collections and deliveries.
• Handle incoming customer calls regarding shipment collection requests and delivery inquiries, providing transport companies with all relevant information to meet delivery requirements.
• Investigate and resolve failed shipment deliveries or collections as needed, prioritising and rescheduling them for next-day delivery while maintaining up-to-date customer records through accurate data entry.
• Produce and manage all required export paperwork and declarations, including commercial invoices, delivery notes, and consignment bookings, to ensure compliance with customs regulations.
• Monitor, record, and report on logistics supplier performance as required for the Quality Management System.
• Maintain clear and effective communication with the team, manager, and operational stations, fostering collaboration and seamless operations.
• Adhere to KARL STORZ processes, procedures, controls, and all relevant regulatory requirements while leveraging the in-house tracking system for data accuracy.

Experience

• Experience working in customer/service administration ideally with both domestic and international imports and exports.
• Strong background in customer service and administration, including handling customer queries, resolving issues efficiently, and ensuring a positive customer experience.
• Excellent problem solving and probing skills.
• Good verbal and written communication skills in English.
• An understanding of export and processes would be a distinct advantage.

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: £25,000.00-£28,000.00 per year

Schedule:

• Monday to Friday

Your Benefits

• 34 days holiday (inclusive of public holidays) 
• Generous Pension 
• Private Medical 
• Medical cash back scheme 
• Company sick pay 
• Life Assurance 
• Critical illness and income protection (service requirements apply) 
• Perkbox benefits platform