Customer Support Executive (m/f/d)

KARL STORZ is one of the world’s leading suppliers of medical equipment for minimally invasive surgery. Since its beginnings in 1945, KARL STORZ has established itself worldwide as an international and highly regarded company in the production and sale of medical instruments and devices.

The family-owned company KARL STORZ applies tradition and experience to think about tomorrow, today. The company caters for future trends with sophisticated products, services and processes that systematically support our global activities. Our commitment to performance and professionalism means we can guarantee both user and patient the ideal solution. In doing so, we secure and create top-quality jobs in all our corporate locations.

About the Role

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Slough. In this role, you will play a key part in strengthening customer relationships and supporting the growth of our human and veterinary business.

You’ll work closely with sales teams and customers, ensuring a smooth, efficient experience across all stages of the customer journey.

Key Responsibilities

• Prepare and manage customer quotations, proposals, and pricing enquiries, ensuring accuracy and timely delivery
• Support order processing, reporting, and provide relevant company and product information to customers
• Proactively communicate with customers and internal sales teams, handling queries relating to orders, shipments, and logistics
• Maintain accurate records of customer interactions within CRM systems
• Ensure compliance with UK and global regulatory requirements, escalating issues where necessary
• Assist in resolving customer complaints and supporting corrective actions in line with company procedures
• Collaborate with regional sales teams and act as a key liaison for operational queries
• Contribute to meetings and wider business activities as required

What We’re Looking For

Experience & Qualifications

• Educated to GCSE or A-level standard (or equivalent)
• Experience in customer service, sales support, administration, or order processing roles
• Familiarity with ERP/CRM systems (e.g., SAP or Salesforce is desirable)

Skills & Attributes

• Excellent communication and customer service skills
• Strong attention to detail and accuracy
• Ability to stay calm and effective under pressure
• Good problem-solving and decision-making skills
• Team-oriented mindset with strong collaboration skills
• Well-organised with effective time management
• A proactive approach to learning and personal development

Technical Skills

• Proficiency in Microsoft Office
• Experience with SAP S/4HANA and Salesforce (preferred)

Role information

• £30,000-£34,000
• Full time
• Permanent
• Monday- Friday
• 35 hours per week
• Office based in Slough

Your Benefits

• 34 days holiday (inclusive of public holidays) 
• Generous Pension 
• Private Medical 
• Medical cash back scheme 
• Company sick pay 
• Life Assurance 
• Critical illness and income protection (service requirements apply) 
• Perkbox benefits platform