IT Administrator Asia MEA IT User Experience (m/f/d)

Your Mission

Operational Support & Maintenance:

• Execute complex and critical maintenance tasks(e.g., database reorganization, OS and application patching, configuration tuning) within the application lifecycle management framework.
• Implement and validate changes in live environments, ensuring minimal downtime and operational risk.

Deployment & Integration:

• Install and integrate new or modified applications (programs, batch processes, documents, procedures, etc.) in development, test, and production environments based on detailed operational requirements.
• Create and optimize deployment scripts and ensure adherence to deployment standards and quality benchmarks.

Process Improvement:

• Identify and implement improvements to operational processes, workflows, and procedures to increase system reliability and efficiency.
• Contribute to documentation of best practices and operational guidelines.

Monitoring & Troubleshooting:

• Ensure effective system and application monitoring is in place.
• Proactively respond to incidents and system alerts, perform root cause analysis, and implement corrective actions.

Lifecycle Management:

• Support the controlled removal of applications from the operating environment, including documentation and risk mitigation.
• Define and maintain operational requirements for supported systems and services.

After-Hours On-Call Responsibilities
The incumbent may be required to provide support outside standard business hours to ensure continuity of critical services. This includes:

• Availability: Remain reachable via phone or designated communication channels during scheduled on-call periods.
• Incident Response: Respond promptly to high-priority incidents, system outages, or emergencies, and take necessary actions to restore service or escalate as per defined protocols.
• Coverage Rotation: Participate in an on-call roster shared among team members to balance workload and maintain service levels.
• Documentation: Record actions taken during after-hours incidents in the appropriate tracking systems and provide a summary to relevant stakeholders.
• Compliance: Adhere to company policies on security, confidentiality, and escalation procedures during all after-hours activities.

Your Talents

• 2–4 years of relevant experience in IT operations, system administration, or a related technical support role

• Associate’s degree in Information Technology, Computer Science, or a related field.
  Alternatively, a combination of relevant education and hands-on experience may also be considered, especially in environments where practical skills and operational reliability are prioritized

• Several years of experience in IT system administration or operations
• Strong knowledge of system and application monitoring, deployment automation, and scripting
• Ability to work independently and as part of a team, with a focus on continuous improvement.

Your Benefits

• Leave Benefits (Vacation Leave, Sick Leave, Parental Leave, etc.)
• Birthday Benefits
• Transport Allowance (if applicable to role)
• Accessibility to Public Transport
• Flexible Work Arrangements
• Group Health Insurances
• Flexi-Benefit Reimbursement
• Wellness Programs and Activities
• Professional Development Opportunities
• Global Exposure & Business Travel Opportunities (if applicable to role)
• All other statutory benefits