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You can make a difference

At KARL STORZ, we take pride in helping patients 
through some of the toughest journeys of their lives.
We are making contributions that matter. 
Regardless of your role, YOU improve patients’ lives every day.

Get to know us and join our team as

Service Engineer (m/f/d)

Job Function:  Repair & Service
Location: 

AU

Work Location (for field-based positions): 
Work Flexibility:  Hybrid
Job ID:  4518

Your Mission

  • Coordinate installation, preventative, and reactive maintenance of KARL STORZ medical devices, including OR1 and telepresence equipment.

  • Collaborate with internal engineers, global technical teams, and external contractors to resolve customer issues efficiently.

  • Provide technical support and repair services both onsite and in-house, including diagnostics, maintenance, software updates, and remote assistance.

  • Ensure compliance with safety standards (AS/NZS3551) and company quality policies (ISO9001).

  • Manage spare parts usage, documentation, and reconciliation accurately.

  • Prioritise and respond to customer technical inquiries promptly, and communicate clearly at each service stage.

  • Estimate service costs for quotations and prepare equipment properly for international repairs when needed.

  • Maintain accurate service records in repair databases and uphold data confidentiality and intellectual property protection.

Your Talents

  • Tertiary qualifications in electronics, electrical engineering or biomedical engineering is essential.
  • Excellent knowledge of biomedical equipment, including the operation of and use of biomedical test equipment is preferred.
  • Strong electronic skills including understanding common circuits and component-level electronic troubleshooting skills.
  • The ability to read and understand schematics & the ability to carry out fine electronic and mechanical repairs including complex soldering tasks.
  • Technical equipment fault-finding skills is highly regarded.
  • An understanding of hardware including modules, power supplies and control signal conventions.
  • An understanding of imaging acquisition, common video/audio signal types, hardware and software modules is preferred.
  • A solid understanding of operating systems, networking and programming objectives.
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Your Benefits

  • Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
  • Birthday Benefits
  • Transport Allowance (if applicable to role)
  • Onsite Parking
  • Accessibility to Public Transport
  • Flexible Work Arrangements
  • Wellness Programs and Activities
  • Professional Development Opportunities
  • Global Exposure & Business Travel Opportunities (if applicable to role)
  • All other statutory benefits

HR Contact

4518

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