OR1 Deployment Specialist

SUMMARY OF POSITION  

The OR1, Deployment Specialist supports product performance by performing various support duties of audio-visual and network-based integrated systems within a medical operating room environment. Serves as a Subject Matter Expert in OR systems with high complexity and serves as a higher-level support. The candidate is also involved with new integration and video imaging installations. They ensure market-leading performance of deployed AV and IP systems. 

RESPONSIBILITIES  

• Acts as a specialist in resolving complex technical issues and serves as a subject matter expert. 

• Perform installation tasks such as; Cable pulling, termination, and management, Rack assembly and AV equipment placement, Software configuration and system functional testing. 

• Conduct on-site equipment inventory and manage packaging and return processes post-installation 

• Performs equipment modifications on integration, and IT/network-based systems, including high complexity systems. 

• Proficient knowledge of KARL STORZ OR1 Core Product portfolio, system operations, SW/HW configuration, system troubleshooting, and service-related tasks. 

• Will be assigned to investigate customer-sensitive situations and be able to navigate through complex situations. 

• Provides suggestions for improvement to systems. Reviews installation work instructions and service documents. Recommend changes to documentation when applicable. Operates independently. 

• Attend and successfully complete all education programs to develop and exhibit a high degree of knowledge regarding KARL STORZ product lines, key selling features and competitive advantages. 

• Work with Account Executive and OR1 Sales Engineer in the promotion and sale of our OR Integration product portfolio. 

• Act as a spokesperson for KARL STORZ, ensuring that our core values are being always upheld. 

• Maintain accurate records and documentation for each installation phase. 

• Complete administrative tasks including timesheets, expense reports, and installation reports promptly. 

• Adhere to hospital protocols and KARL STORZ standards of professional conduct. 

KNOWLEDGE, SKILLS & ABILITIES:  

• Proven customer relationship-building skills and the ability to maintain a professional demeanor at all times whether dealing with customers at all levels of an organization or fellow co-workers. 

• Ability to travel up to 80% throughout Canada, USA, and Europe to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, and surgery centers. Must meet hospital credentialing requirements. 

• Team player possessing strong interpersonal skills with a desire to collaborate, share knowledge to benefit others and solve problems positively in a highly competitive environment. 

• Highly developed sense of integrity and commitment to customer satisfaction. 

• Basic understanding of sales principles and customer service practices. 

• Very proficient with video imaging technology and modalities as it pertains to the surgical environment. 

• Highly self-motivated, reliable, hardworking and driven. 

• Ability to work in fast paced environment to achieve goals while under time constraints. 

• Ability to adapt and demonstrate flexibility in dealing with changing priorities and work situations. 

• Ability to qualify for a corporate credit card. 

• Ability to work a flexible schedule as needed, including early mornings, evenings, weekends, and overtime. 

• Ability to document service events and complete required service documentation. 

QUALIFICATIONS  

• Completion of a university undergraduate degree or equivalent, preferably in Engineering or Biomedical Technology. 

• Bilingualism (French) an asset. 

• Experience in AV/IP cabling, medical devices, or network-based systems 

• 1–2 years of experience in Integrated OR or hospital settings 

• Ability to read and interpret technical diagrams and wiring schematics. 

• Familiarity with control systems, video scalers, amplifiers, and digital video recorders 

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) 

• Strong communication, troubleshooting, and customer service skills 

• Ability to work independently and in a team environment 

• 3+ years of customer service or direct sales experience. 

• Valid driver’s license and clean drivers abstract. 

• Demonstrated ability to adhere to business processes.