Service Executive - Regional Service (Uttarakhand) (m/f/d)

Mission 

We are seeking a skilled and dedicated service professional in our team who is responsible for meeting the daily service repair needs of medical devices as per defined quality standards & optimum utilization of resources in assigned territory and having a strong focus on achievement of customer service excellence. The role is also responsible to oversee the installation, maintenance, and repair of OR1 Systems at hospital sites. This role demands traveling, hands-on technical expertise, and effective collaboration with customers and project teams to ensure seamless execution and customer satisfaction.

Key Responsibilities

Installation and Maintenance

• Perform installation, maintenance, and repair of OR1 Systems at hospital sites.
• Troubleshoot, diagnose, and repair technical issues to ensure optimal system performance.
• Conduct regular tray audits of customer equipment.
• Develop and implement work plans in coordination with the OR1 Project Team, ensuring project completion within the allocated time, cost, and resources.
• Collaborate with hospitals, modular operation theatre vendors, and other stakeholders for smooth execution of OR1 projects.
• Address service and support calls at the base location and defined territories.

On-site Service Support

• To provide on-site Customer Service Support to customers across the defined region for repair of Equipment of Medical and Veterinary endoscopes.
• Conduct Preventive Maintenance Programs and Tray Audits as per technical expertise and timelines given.
• To update call stage in the web portal and escalate calls/ issues to the supervisors/ regional in-charge in timely manner
• To generate revenue through Repairs, Accessories Sales, AMCs and repair exchange as per given targets - coordinate to submit estimate, approval follow-ups, spares consumption and invoicing.
• Conduct training sessions for customers on equipment usage and maintenance.

Site Assessments

• Conduct site surveys to evaluate actual conditions and recommend suitable solutions.
• Work with customers and modular operation theatre companies to understand site requirements and implications.

Documentation

• Maintain accurate records of service visits, repairs, and equipment performance.
• Prepare and submit detailed project status and service reports to designated personnel.

Safety Compliance

• Adhere to safety protocols and relevant regulations during installation and service activities.
• Identify and report potential hazards or safety concerns to the installation team.

Collaboration

• Collaborate with installation and sales teams to support project implementation and ensure customer satisfaction.
• Provide feedback on product performance and customer needs to aid in current and future installations.

Qualification & Functional Experience

• Degree or Diploma in Electronics / Electrical / Instrumentation, / Biomedical or Equivalent.
• Candidate should have basic knowledge of Electrical and Electronics fundamentals.
• 2-5 year of Experience in service, maintenance, or installation (field service experience preferred).
• Field exposure required, local language knowledge mandatory.

Other Requirements 

• Knowledge of AV equipment and AutoCAD preferred.
• Good communication and interpersonal skills
• Ability to work independently and manage time effectively.
• Ability to utilize resources efficiently
• Ability to adapt and work under pressure
• Sense of ownership and team player 

Your Benefits

• The company provides comprehensive health coverage, including hospitalization benefits, for employees and their dependent family members. The coverage includes: Self, Spouse, Two dependent children, Parents or Parents-in-law (any one set as per employee’s preference)
• Parental Leave Policies to support employees during significant family milestones
• Free & Confidential Counselling Support to promote employee well-being and mental health
• The company provides insurance coverage to ensure financial protection for employees and their families in case of unforeseen circumstances. The coverage includes:
  1. Term/Life Insurance
  2. Accidental Disability/Death Insurance
• KARL STORZ also contributes 4.81% of the Basic salary to the Gratuity scheme. This is payable when an employee leaves the services of the company after completion of a minimum of 5 years as per the Gratuity Act 1972
• Employees can choose to contribute to the National Pension Scheme by making a declaration to the effect