Customer Solutions Manager ANZ (m/f/d)
Job Function:
Repair & Service
Location:
Macquarie Park, NSW, AU, 2113
Work Location (for field-based positions):
Work Flexibility:
Hybrid
Job ID:
5870
Your Mission
- Drive service contract growth across ANZ.
- Ensure all contracts and pricing agreements comply with legal, regulatory, and company standards.
- Ensuring contractual service obligations are met.
- Analyse service contract pricing performance, margins, and market trends, recommending adjustments to optimise profitability.
- Drive the service contract review process to ensure contracts remain current, compliant and commercially sound.
- Support bids, tenders and proposals by ensuring service contract terms are competitive and compliant.
- Work with Customer Solutions Leads to monitor field-based service KPIs.
- Provide customer-facing support to the sales team on contract value propositions and benefits.
Your Talents
- Tertiary qualifications in Business, Health studies or similar.
- Experience selling to multiple stakeholders in the medical device sector, including service contracts.
- Extensive experience managing large field-based service teams; minimum five years preferred.
- Experience in SAP and Salesforce is essential.
Your Benefits
- Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
- Birthday Benefits
- Transport Allowance (if applicable to role)
- Onsite Parking
- Accessibility to Public Transport
- Flexible Work Arrangements
- Wellness Programs and Activities
- Professional Development Opportunities
- Global Exposure & Business Travel Opportunities (if applicable to role)
- All other statutory benefits
5870