Implementation Project Manager
US
Implementation Project Manager
Location: Regional (Field-Based) – must reside in Nashville, TN | Travel: up to 75%
Are you passionate about delivering world-class customer experiences and driving complex technical projects to success? Join KARL STORZ as an Implementation Project Manager (aka Customer Success Manager, OR1) and take the lead in ensuring seamless Operating Room installations across your region. This is your chance to turn customers into raving fans while managing high-impact healthcare technology projects.
What You’ll Do
Project Leadership & Execution
- Lead planning and execution of OR installation projects from start to finish
- Ensure on-time, on-budget delivery with minimal service issues
- Collaborate cross-functionally with Sales, Service, and Deployment teams
Customer Success & Satisfaction
- Deliver comprehensive customer training and ensure product utilization
- Proactively gather and act on customer feedback to drive continuous improvement
- Maintain KARL STORZ’s #1 ranking in customer satisfaction
Sales & Technical Support
- Partner with Sales on proposals, estimates, and customer deliverables
- Demonstrate technical expertise through low change orders and warranty service tickets
- Stay sharp with ongoing training and certifications
What You Bring
- Bachelor’s degree in Engineering, Construction, or related field — or 5+ years of relevant experience
- 3–5 years in project delivery or consulting; 5–7 years in AV/IP technical roles
- Strong project management skills in field-based environments; IT Project Management or Construction Project Management experience strongly desired
- Proven ability to thrive in high-stress, fast-paced settings
- Excellent communication, leadership, and organizational skills
- Willingness to travel up to 75% and work flexible hours
Preferred Technical Skills
- Advanced AV/IT integration knowledge (cabling, terminations, control systems, etc.)
- Experience in healthcare or medical device environments a plus
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
Why Join Us?
At KARL STORZ, you’ll be part of a mission-driven team revolutionizing surgical environments. You’ll lead with purpose, innovate with passion, and deliver excellence where it matters most — in the operating room.
Ready to make a difference? Apply now and help us shape the future of surgical care.
#LI-CW1
KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
