OR1 Field Software Support Engineer
El Segundo, CA, US, 90245
Locations: Los Angeles, CA, Stafford, TX, or Auburn, MA
Join Karl Storz, a leader in medical technology, and play a critical role in transforming operating rooms with innovative software solutions. As an OR1 Field Software Support Engineer, you will provide expert support and resolve complex software challenges in clinical environments, driving customer success and shaping the future of healthcare technology.
Responsibilities:
- Diagnose, troubleshoot, and resolve complex software-related issues, including installation, configuration, and performance challenges.
- Serve as an escalation point for software escalations, providing in-depth knowledge to accelerate root cause identification and resolution.
- Collaborate with R&D and software engineering teams to drive product improvements and innovation.
- Deliver exceptional customer support and technical guidance, ensuring high levels of customer satisfaction.
- Develop and share best practices to enhance field operations and customer success.
Requirements:
- 5+ years of network and software troubleshooting experience (7+ years preferred).
- Bachelor's degree in engineering or equivalent experience.
- Microsoft Certified Solutions Associate (MCSA) or equivalent preferred.
- Cisco CCNA or equivalent preferred.
- Working knowledge of Windows Server 2016+ environments, IT infrastructure, and cybersecurity threats.
- Excellent communication, problem-solving, and documentation skills.
- Strong customer service orientation and ability to work in high-pressure situations.
- Ability to travel up to at least 80% intermittently across the US, with flexibility to work in various clinical environments.
What We Offer:
- Opportunity to shape the future of healthcare technology.
- Collaborative, dynamic team environment.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
Who We Are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
#LI-KM1
KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
Nearest Major Market: Los Angeles