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At KARL STORZ, we take pride in helping patients 
through some of the toughest journeys of their lives.
We are making contributions that matter. 
Regardless of your role, YOU improve patients’ lives every day.

Get to know us and join our team as

Customer Questionnaire Process Analyst

Job Function:  IT
Location: 

El Segundo, CA, US, 90245

Work Location (for field-based positions): 
Work Flexibility:  Hybrid
Pay Range:  $63,400 - $101,050
Job ID:  3318

KARL STORZ is currently recruiting a Customer Questionnaire Process Analyst.  This roles serves an important role in upholding KARL STORZ’ global procedure for processing, analyzing, reporting, and completing 3rd party (externally requested) questionnaires that are received within their territories.  The Customer Questionnaire Process Analyst will be responsible for working closely with various departments and subject matter experts (SMEs) to fulfill the varied requirements and deadlines accompanying the questionnaire form requests. They will gather and store analytical data, create descriptive analytics based on certain key performance indicators (KPIs), and present periodic and ad-hoc executive reports in an easily understandable format.

 

Responsibilities

 

  • Receives all questionnaires from the Stakeholder(s) and schedules and leads the initial questionnaire analysis meeting.
  • Maintains Question Inventory and Reporting System (QUIRS) Database.
    • Enters all information for questionnaires
    • Tracks deadlines for completion and communicates to internal and external stakeholders
    • Adds and maintains database on internal subject matter experts (SME’s) including expertise, department, country, managers and substitution contact(s) available.
    • Maintains and updates “Question and Answer” (Q&A) archive for validated, previously answered questions
  • Completes the portion of all questionnaires with the applicable pre-validated questions from QUIRS
  • Manages collaboration and communication with SMEs:
    • Identifies the SMEs for any unanswered questions
    • Assigns them questions with deadlines
    • Asks for their input and reviews their responses
    • Confirms all answers based on provided evidence (if applicable) in the questionnaire are complete, accurate and up to date in reference to the QUIRS database
  • If the answers need approval by the KARL STORZ Legal / Compliance Teams, schedules a meeting to ensure proper confidentiality is maintained for sensitive or private information.
  • Re-assimilates the questionnaires into one cohesive document and sends them back to the internal stakeholder by due date for delivery.
  • Records new validated answers into QUIRS database system archive
  • Analyzes collected questionnaire data and creates an executive reporting format
  • Prepares both quarterly and ad-hoc reports for leadership
  • Interprets data trends and patterns that emerge from questionnaire responses and timelines
  • Collaborates with global questionnaire team to determine areas of process improvement in relation to questionnaire data
  • Collaborates with information security project teams as needed

 

Requirements

 

  • Minimum 3 years in a highly detailed analyst role or similar
  • Bachelor’s degree in business, mathematics, statistics, computer science or related fields
  • Proficiency in Microsoft software suite including SharePoint and Visio applications.  Advanced Excel experience desired
  • Excellent verbal and written communication skills 
  • Ability to successfully handle multiple priorities and complex issues simultaneously 
  • Highly organized and strong attention to detail 
  • Ability to work cross functionally and build working relationships with other departments
  • Ability to work under multiple deadlines
  • Ability to travel within the U.S., up to 10%

 

Preferences

 

  • 5 years in a highly detailed analyst role or similar, preferably in Healthcare or Medical Device Manufacturing Fields
  • Certified Analytics Professional (CAP) certification
  • Familiarity with information security standards and/or frameworks
  • Strong negotiation skills and presentation skills

 

#LI-CW1

Your Benefits

  • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!*
  • 3 weeks vacation, 11 holidays plus paid sick time*
  • Up to 8 weeks of 100% paid company parental leave**
  • 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • We prepay your tuition up to $5,250 per year!  - Tuition pre-imbursement
  • Fitness reimbursement of up to $200 annually
  • Employee referral program of up to $2,000 per hire
  • And much more!

*Field sales, internships, and part-time employees are not eligible except where required by state law.
Non-employees, including temporary workers and consultants, are not eligible to participate in the KARL STORZ benefits program.
**To include, maternal/paternal leave, adoption, and fostering of a child.

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.


KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.

The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.


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3318


Nearest Major Market: Los Angeles