Credit & Collections Specialist
El Segundo, CA, US, 90245
Do you have expertise in managing a portfolio of accounts, ensuring effective collection efforts to maximize cash flow and minimize Days Sales Outstanding (DSO)? Are you a strong communicator, organized, and have keen problem-solving skills? If so, KARL STORZ is seeking a proactive and detail-oriented Credit & Collections Specialist to join our team.
You will play a crucial role in meeting departmental goals and maintaining strong customer relationships. We are looking for a motivated professional with a strong background in collections for this hybrid role, which offers the opportunity to work remotely 3 days a week.
What you’ll be doing:
- Manage and collect on a portfolio of outstanding receivables, minimizing losses, and adhering to company policies.
- Proactively contact customers to address past due balances and keep them informed.
- Maintain accurate documentation of all collection activities.
- Provide customer service related to collections, including refunds, account adjustments, and credit line increases.
- Resolve disputes, unapplied payments, and account holds using sound judgment.
- Escalate uncollectible accounts as per departmental policies and prepare write-off packages for third-party agencies.
- Build and maintain strong relationships with both internal and external customers.
- Analyze portfolio data and participate in projects aimed at process improvement.
What you need to be considered for the role:
- 2-3 years of collections experience required.
- Bachelor's degree preferred; relevant experience considered in lieu of degree.
- Proficiency in SAP and Microsoft Office, especially Word and Excel.
- Strong B2B collections experience and excellent customer service skills.
- Ability to prioritize in a fast-paced, high-volume environment.
- Strong sense of urgency and focus on customer satisfaction.
Who we are:
As a globally independent, family operated MedTech company, we ambitiously think in generations instead of fiscal quarters. At KARL STORZ our 9,000+ global associates pride ourselves on harnessing leading technologies, precise workmanship, and dedicated customer support to support the future of medical technology as we pioneer the way forward. We are setting new standards in precision and safety, from improving diagnosis to enhancing outcomes. We see beyond the limits of traditional medicine. Because it’s not just about the tools we create. It’s about the lives we change. Together, we can do so much more.
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KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
Nearest Major Market: Los Angeles