Complaint Handling Specialist I
El Segundo, CA, US, 90245
We’re seeking a detail‑oriented Complaint Handling Specialist to serve as a primary point of contact for receiving, processing, investigating, and reporting product complaints. In this role, you will ensure compliance with FDA regulations, support quality improvement efforts, and help drive an exceptional customer experience.
What You’ll Do
- Manage assigned product complaints from intake through closure, ensuring accurate documentation and timely resolution.
- Conduct investigations, evaluate findings, and enter codes and data into relevant systems.
- Identify trends by preparing and maintaining complaint logs and trending reports.
- Collaborate with cross‑functional teams (Quality, R&D, Tech Support, etc.) to gather technical information and support investigations.
- Respond to customer inquiries via phone, email, or written communication.
- Maintain high levels of discretion and confidentiality when handling sensitive information.
- Contribute to continuous process and quality improvements.
- Support general department activities and additional tasks as needed.
What You Bring
Minimum Requirements:
- 1–2 years of experience in Quality or complaint handling (or equivalent).
- High school diploma required.
- Familiarity with SAP transactions related to complaints and product data.
- Proficiency in Word, Excel, and PowerPoint.
- Strong written and verbal communication skills.
- Ability to multitask, stay organized, and work independently or collaboratively.
- Strong judgment, attention to detail, and customer‑focused mindset.
Preferred Qualifications:
- Knowledge of Quality Management Systems, FDA/ISO regulations, GMPs, and complaint handling guidelines.
- Problem‑solving skills and experience working with standard operating procedures.
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
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KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
Nearest Major Market: Los Angeles