Case Manager, Specialty Accounts
El Segundo, CA, US, 90245
Now Hiring: Specialty Accounts Case Manager (Customer Support)
Are you detail-driven, customer-focused, and energized by solving complex account challenges? Join our team as a Specialty Accounts Case Manager, where you’ll play a vital role in ensuring accurate material ownership, smooth distributor bookings, and proper commission flow—supporting our Medical & Scientific Affairs, distributors, and consignment business.
What You’ll Do
- Manage donation orders, returns, replacements, repairs, and CTI facility orders
- Create and maintain customer accounts and ship-to addresses in SAP
- Ensure data accuracy by preventing duplicate customer records
- Review and fulfill consignment agreements and booking corrections
- Partner cross-functionally with Pricing, Accounting, Contracts, Corporate Accounts, and Medical & Scientific Affairs
- Analyze transaction data, generate reports, and identify improvement opportunities
- Support distributor tracing, commissions adjustments, and ad hoc requests
- Provide backup support to the Special Processes Case Manager
What You Bring
- 4+ years in customer service, call center, or account management
- Strong communication, customer service, and collaboration skills
- Ability to multitask, meet deadlines, and work accurately in a fast-paced environment
- High attention to detail, sound judgment, and critical-thinking skills
- Comfort using office systems and standard computer applications
Preferred Qualifications
- 2+ years working with customer/master data; SAP MM experience a plus
- Advanced proficiency in Microsoft Excel and Word
- Exceptional organizational and multitasking abilities
Why Join Us?
You’ll be part of a collaborative, cross-functional environment where your work directly impacts customer satisfaction, operational accuracy, and sales success.
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
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KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
Nearest Major Market: Los Angeles