Customer Success Utilization Manager
US
Customer Success Utilization Manager
Location: Field position, must reside in Nashville (approx 50% travel)
Company: KARL STORZ North America
Drive adoption. Empower clinicians. Transform the Operating Room (OR) experience.
At KARL STORZ, we’re redefining surgical innovation through advanced operating room integration and visualization technologies. As a Customer Success Utilization Manager (CSUM), you’ll play a critical role in ensuring customers achieve maximum success and value from our OR and video integration systems.
In this high-impact, customer-facing role, you’ll serve as a trusted consultant and subject matter expert, guiding hospitals and clinical teams through seamless post-installation deployment, training, and long-term utilization strategies. You’ll partner closely with sales and technical teams to deliver an exceptional customer experience - turning satisfied clients into brand advocates.
What You’ll Do
- Lead post-installation onboarding and project management for OR/Video integration systems.
- Deliver customized education, workflow optimization, and utilization strategies for clinical teams.
- Analyze usage data to drive adoption, performance, and product expansion opportunities.
- Conduct Quarterly Business Reviews with executive stakeholders to review key metrics and outcomes.
- Collaborate cross-functionally with sales, service, and product teams to ensure customer success.
- Continuously improve onboarding materials, documentation, and training programs.
What You Bring
- 2–3 years of Operating Room, Sales, or Service experience (medical device or technical AV preferred).
- Strong technical acumen and ability to translate complex systems into clear, actionable training.
- Exceptional communication, organizational, and relationship-building skills.
- Bachelor’s degree required (technical or healthcare focus preferred).
- Passion for customer satisfaction, continuous learning, and driving measurable results.
- Willingness to travel approx 50% regionally; up to 80% depending on the account.
Why Join Us
- Make a direct impact on surgical care and patient outcomes.
- Work with cutting-edge OR technology at a globally respected medical device leader.
- Collaborate with an innovative, mission-driven team that values curiosity, integrity, and excellence.
Empower the future of surgical innovation—apply today
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
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KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
