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You can make a difference

At KARL STORZ, we take pride in helping patients 
through some of the toughest journeys of their lives.
We are making contributions that matter. 
Regardless of your role, YOU improve patients’ lives every day.

Get to know us and join our team as

Customer Success Utilization Manager

Job Function:  IT
Location: 

US

Work Location (for field-based positions):  Denver, CO
Work Flexibility:  Field-based (Hospital)
Pay Range:  $71,000 - $113,200
Job ID:  3886

 

We're seeking a highly skilled and motivated Customer Success Utilization Manager to join our team in the Colorado region. As a field-based role, you'll have the opportunity to work with top healthcare organizations, driving the adoption and utilization of our cutting-edge technologies in Operating Rooms and Video installations.

 

As a Customer Success Utilization Manager, you'll play a critical role in delivering exceptional customer experiences, driving business growth, and transforming healthcare outcomes. Your expertise will help our customers unlock the full potential of our technologies, improving patient care and saving lives.

 

Key Responsibilities:

  • Develop and execute strategic plans to drive customer success, adoption, and utilization of our technologies.

  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and drive business growth.

  • Provide expert guidance, training, and support to customers, ensuring they achieve their goals and objectives.

  • Analyze customer data and feedback, identifying opportunities for growth and improvement.

Requirements:

  • Minimum 2-3 years of relevant work experience in Operating Room Sales or Service roles, or technical AV experience.

  • Bachelor's degree showing technical aptitude, or equivalent experience.

  • Demonstrated outstanding personal leadership, intellectual curiosity, creativity, and excellent interpersonal skills.

  • Excellent communication, organizational, and multitasking skills.

  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

  • Willingness to travel up to 80% or more, depending on the account.

What We Offer:

  • Competitive salary and benefits package

  • Opportunity to work with cutting-edge technologies and transform healthcare outcomes

  • Collaborative and dynamic work environment

  • Professional development and growth opportunities

  • Recognition and rewards for outstanding performance

 

Who we are:

 

KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike. 

 

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff.  It's not just about the tools we create—it’s about the lives we change, together.

 

#LI-AA1

 
  Career Site Information

MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Eligible Employee Benefits

  • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
  • 3 weeks vacation, 11 holidays plus paid sick time
  • Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
  • 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • We prepay your tuition up to $5,250 per year!  - Tuition pre-imbursement
  • Fitness reimbursement of up to $200 annually
  • And much more!

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.

The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.

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3886

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