Service Case Manager
Auburn, MA, US, 01501
Join Our Team as a Service Case Manager!
Are you a proactive problem-solver with outstanding customer service skills? As a Service Case Manager at KARL STORZ, you'll be the pivotal liaison between internal teams and external clients, ensuring efficient medical device repairs and exceptional customer satisfaction.
Key Responsibilities:
- Engage with clients to manage repair evaluations, orders, RMAs, and resolve inquiries.
- Partner with Relationship Managers to tackle complex service challenges.
- Process repair orders, create invoices, and ensure timely issue resolution.
- Stay up-to-date on repair advancements to maintain high customer satisfaction.
- Generate ideas for continuous improvement and collaborate to implement them.
What You'll Bring:
- 2+ years of customer service or account management experience (4+ years preferred).
- Associate's degree (Bachelor's degree preferred).
- Proficiency with MS Office; SAP experience is a plus.
- Solid business writing skills and ability to calculate figures and amounts
- Strong interpersonal, problem-solving, and multitasking skills.
- Ability to thrive under pressure in a team-oriented environment.
Why KARL STORZ?
- Be a key contributor in delivering high-quality service to medical professionals.
- Opportunities for growth in a fast-paced and collaborative environment.
- Make a meaningful impact on customer satisfaction and operational efficiency.
Ready to lead with exceptional service? Apply now and join a team where your skills and dedication will shine!
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
Nearest Major Market: Worcester