Product Evaluation Operator III
Auburn, MA, US, 01501
About KARL STORZ
At KARL STORZ, we are driven by innovation, quality, and a commitment to improving patient care worldwide. As a global leader in medical technology, we develop cutting-edge visualization systems, surgical instruments, and integrated solutions that help healthcare professionals deliver exceptional patient outcomes. Our success is built on talented team members who embrace continuous improvement, collaboration, and operational excellence.
About the Role
We are seeking a highly skilled Product Evaluation Operator III to join our team on 2nd Shift, Monday through Friday, 2:30 PM to 11:00 PM.
As a Product Evaluation Operator III, you will perform advanced evaluations of KARL STORZ equipment, instruments, software, and related system components to determine appropriate product disposition, including return to inventory, repair, replacement, upgrade, downgrade, or scrap. This role serves as a technical expert within the department, supporting the most complex evaluations and exception-based scenarios while providing guidance to peers and contributing to process improvements across the organization.
As the final quality checkpoint prior to shipment, you will play a vital role in ensuring product safety, functionality, regulatory compliance, inventory accuracy, and customer satisfaction in a highly regulated medical device environment.
What You'll Do
- Perform advanced hands-on evaluations of medical devices, instruments, equipment, software, and related system components.
- Assess product functionality, configuration, cosmetic condition, software status, schematics, and history to determine the appropriate disposition.
- Execute complex SAP, WMS, and related system transactions while maintaining data accuracy, traceability, and documentation integrity.
- Troubleshoot and resolve advanced product, software, transaction, configuration, and documentation issues.
- Review product completeness, accessory requirements, and supporting information to ensure accurate and compliant evaluation decisions.
- Serve as a subject matter expert for evaluation processes, systems, and technical troubleshooting activities.
- Provide day-to-day guidance and support to team members, leadership, and cross-functional partners.
- Support Global KSRAPS and FCO programs while consistently meeting quality and productivity expectations.
- Lead and support onboarding, peer training, cross-training, and process reinforcement efforts.
- Assist in creating, reviewing, and maintaining work instructions, visual aids, standard work documents, and process documentation.
- Identify trends, recurring defects, transaction issues, and process gaps, and recommend improvements.
- Participate in LEAN initiatives, 6S activities, audits, visual management programs, and continuous improvement efforts.
- Complete advanced cross-training across product lines, systems, and operational functions.
- Work overtime as needed, including situations requiring minimal notice.
What You Bring
Required Qualifications
- High school diploma or GED.
- Minimum of 3 years of KARL STORZ experience or relevant experience in logistics, warehouse operations, manufacturing, returns processing, or a similar operational environment.
- Working knowledge of Microsoft Office Suite.
- Advanced proficiency with SAP, WMS, ERP, or similar operational systems.
- Ability to perform complex transactions, research product history, resolve system issues, and maintain accurate records.
- Strong technical aptitude and advanced product knowledge.
- Ability to evaluate equipment condition, functionality, software status, and disposition requirements with a high level of accuracy and independence.
- Ability to interpret schematics, work instructions, process documentation, and product disposition requirements.
- Demonstrated experience serving as a technical resource, trainer, or subject matter expert.
- Strong attention to detail, accountability, reliability, and sound judgment.
- Experience working within a regulated medical device, healthcare, manufacturing, logistics, warehouse, service, or distribution environment.
- Strong communication skills and the ability to work effectively both independently and within a team environment.
Preferred Qualifications
- 4+ years of experience in medical device, healthcare, logistics, manufacturing, warehouse, service, or distribution operations.
- Experience working within FDA, ISO, OSHA, DOT, or other regulated environments.
- Additional technical, systems, process, or product-related certifications and training.
- Experience supporting audits, technical documentation, process standardization, training delivery, or continuous improvement initiatives.
- Experience serving as a recognized subject matter expert for products, systems, or operational processes.
What Makes You Successful
- Advanced troubleshooting and problem-solving abilities.
- Strong decision-making skills in complex and non-routine situations.
- Commitment to quality, safety, compliance, and customer satisfaction.
- Ability to balance technical accuracy with operational efficiency.
- Passion for mentoring others and sharing technical knowledge.
- Continuous improvement mindset focused on reducing waste and improving processes.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Ability to identify trends, recommend improvements, and support operational excellence initiatives.
Physical Requirements
- Frequent standing, walking, bending, reaching, grabbing, packing, lifting, pulling, and pushing throughout the workday.
- Frequently lift up to 25 pounds.
- Occasionally lift 30 to 75 pounds with assistance.
- Occasionally push or pull up to 320 pounds on casters with assistance.
- Ability to use a warehouse ladder and operate a manual pallet jack.
- Ability to operate standard office equipment.
- Ability to maintain positive and productive working relationships with coworkers and business partners.
Why Join KARL STORZ?
At KARL STORZ, you'll play a critical role in supporting innovative medical technology that helps healthcare providers deliver exceptional patient care around the world. As a Product Evaluation Operator III, you'll have the opportunity to leverage your technical expertise, influence process improvements, develop others, and contribute to a culture of quality and continuous improvement.
If you're an experienced operational professional with advanced technical skills, SAP expertise, and a passion for quality, we encourage you to apply for our Product Evaluation Operator III - 2nd Shift opportunity today.
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KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
Nearest Major Market: Worcester