Manager, National Sample Warehouse
Auburn, MA, US, 01501
About the Role
At KARL STORZ, this position is responsible for leading inventory planning and sales support operations for sample products within the National Sample Warehouse (NSW). This role oversees customer service functions tied to the Sample Service Center, including order management, inventory allocation, forecasting, and lifecycle management. The position also plays a key leadership role in driving operational efficiency, compliance, and cross-functional collaboration across Sales, Marketing, Distribution, and Logistics.
Key Responsibilities
- Lead inventory planning and lifecycle management for sample products within the National Sample Warehouse (NSW)
- Oversee customer service operations, including order management, inventory allocation, and sample support
- Manage purchasing, forecasting, and inventory optimization to meet service levels and minimize excess/obsolete stock
- Ensure compliance with company policies, FDA/QSR guidelines, and sample-related billing processes
- Partner cross-functionally with Sales, Marketing, Distribution, and Logistics to support business needs
- Lead, develop, and manage team performance, including hiring, training, and coaching direct reports
- Drive reporting, forecasting, and continuous improvement initiatives across inventory and service operations
- Manage departmental budgets and support strategic operational planning
Requirements
- High school diploma or GED required
- 3–5 years of relevant experience in inventory planning, materials management, or customer service operations
- At least 2 years of experience supervising sales support or operational teams
- Strong Microsoft Office skills (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Proven leadership ability with experience managing and developing teams
- Ability to manage competing priorities in a fast-paced environment
Nice to Have
- 5–7 years of relevant experience
- Bachelor’s degree (BA/BS)
- Experience with SAP
- Experience using PowerPoint
- Knowledge of accounting principles, material management, and order management systems
What You’ll Need to Succeed
- Strong leadership and team management capabilities in a hybrid work environment
- Ability to collaborate cross-functionally with Sales, Marketing, Logistics, and Operations
- Analytical mindset with experience in forecasting, inventory optimization, and reporting
- High attention to detail with a focus on compliance and quality standards
- Strong problem-solving skills and ability to manage complex operational challenges
- Ability to coach, mentor, and develop employees to maximize performance
- Professional communication skills to effectively interface across all levels of the organization
What We Offer
- Competitive compensation and benefits package
- Opportunity to lead a critical function within a global MedTech organization
- Collaborative and innovative work environment
- Career growth and leadership development opportunities
- Exposure to cross-functional teams and strategic initiatives
KARL STORZ Company Overview
KARL STORZ is a family-owned global leader in endoscopic technology and medical devices, dedicated to improving patient outcomes through innovation and precision. With a strong commitment to quality, collaboration, and continuous improvement, KARL STORZ empowers its employees to make a meaningful impact in healthcare worldwide.
KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
Nearest Major Market: Worcester