Logistics Center Associate I- Customer Returns
Auburn, MA, US, 01501
About KARL STORZ
From the operating room to surgery centers—and everywhere in between—KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging—to build a more connected, software-enabled operating room. As an independent, family-owned MedTech company, we ambitiously think in generations instead of quarters to improve patients’ lives around the world.
About the Role
The Logistics Center Associate I in Customer Returns plays a critical role in supporting the safe, accurate, and efficient processing of returned medical devices and equipment within our Logistics Center. In this hands-on position, you will receive, inspect, document, decontaminate, and process returned products while maintaining strict compliance with quality, safety, and contamination control standards. Working in a fast-paced operational environment, you will help ensure material traceability, support continuous improvement initiatives, and contribute to delivering exceptional service across our supply chain operations.
Schedule: Monday through Friday, 6:00 AM - 2:30 PM. This is an on-site position within our Logistics Center environment and requires the use of personal protective equipment (PPE), including gloves, masks, safety glasses, and laboratory coats when handling returned medical equipment.
What You'll Do
- Receive, inspect, document, and process returned medical equipment in compliance with established safety, quality, and productivity standards.
- Execute SAP transactions, perform order validations, and analyze transaction history and supporting documentation to ensure accurate records and material traceability.
- Capture and review photographic documentation while supporting issue resolution through First Line Tracker activities and exception handling processes.
- Decontaminate and process a wide variety of medical devices, equipment configurations, towers, and kits in accordance with contamination control requirements.
- Support cross-training initiatives, continuous improvement projects, and LEAN activities that enhance operational efficiency and workflow effectiveness.
- Assist with workload prioritization, risk escalation, and overtime support as business needs require.
What You Bring
- High school diploma or equivalent.
- 0-1 years of experience in warehouse operations, logistics, manufacturing, inventory control, returns processing, or a related environment.
- Ability to learn SAP transactions and follow detailed work instructions with a high degree of accuracy and attention to detail.
- Strong organizational, problem-solving, and time management skills with the ability to prioritize tasks in a fast-paced setting.
- Basic computer skills and data entry experience with a focus on documentation accuracy.
- Effective communication and collaboration skills to support cross-functional teamwork.
Nice to Have
- Some college coursework, technical training, or vocational education related to logistics, warehouse operations, or supply chain functions.
- Experience working in a regulated, quality-driven environment such as medical device, healthcare, pharmaceutical, or manufacturing industries.
- Familiarity with FDA, OSHA, ISO, or similar compliance requirements.
- Exposure to LEAN principles and continuous improvement methodologies.
What Will Make You Successful
- A strong commitment to safety, quality, and compliance in all aspects of your work.
- The ability to consistently follow standardized processes while maintaining accuracy and productivity.
- Excellent attention to detail when handling materials, processing transactions, and maintaining documentation.
- A collaborative mindset and willingness to support teammates across multiple functions.
- Flexibility to adapt to changing priorities, workload demands, and operational needs.
- A proactive approach to identifying issues, resolving problems, and contributing ideas for continuous improvement.
Why KARL STORZ?
Join KARL STORZ and be part of a team creating medical innovations that truly make a difference. Beyond technology, you'll be part of a culture that values talent as its greatest asset, empowering you to contribute to a mission that improves patient care worldwide.
Ready to make an impact? Apply to be our next Logistics Center Associate I and help us build the future of MedTech together.
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KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
Nearest Major Market: Worcester