Regional Service Solutions Assistant Manager

Your Mission

• Support to develop and train for regional solutions for post sales activities for direct and indirect markets.
• Monitor and identify opportunities market/competitor/internal trends of service in regional level.
• Work with team to identify and implement improvements areas for post sales activities such as Installation, Periodical Maintenance, Troubleshooting
• Analyse service infrastructure and support to implement harmonization of the existing service products, considering country-specific requirements.
• Foster and maintain robust relationships with business partners to consistently address service gaps and maintain customer satisfaction for post sales activities in accordance to business requirements
• Collaborate closely with internal stakeholders, including service and marketing teams, to drive ongoing service launch process enhancements solutions.
• Work closely with the leads of the product marketing group and digital marketing & commercial excellence group to define the overall marketing strategy and marketing plan for the region for new and existing products.

Your Talents

• Minimum with degree in Engineer/ Marketing/Business or relevant studies and working experience
• 2-3 years of sales / technical service / business service solutions.
• Strong communication skills to be able to work with various stakeholders across multiple business functions
• Project management skills needed to manage interdisciplinary ad-hoc and team projects
• Proven track record to conceptualize, communicate and execute strategies with a keen focus on commercial viability
• Quantitative and qualitative data crunching & data analysis
• Customer centric mindset: passionate about solving Customers problems and qualify their needs, high level of integration mindset.
• Prior experience working in regional role in medical industry is a plus

Your Benefits

• Leave Benefits (Vacation Leave, Sick Leave, Parental Leave, etc.)
• Birthday Benefits
• Transport Allowance (if applicable to role)
• Accessibility to Public Transport
• Flexible Work Arrangements
• Group Health Insurances
• Flexi-Benefit Reimbursement
• Wellness Programs and Activities
• Professional Development Opportunities
• Global Exposure & Business Travel Opportunities (if applicable to role)
• All other statutory benefits