OR1 Network Support Specialist
US
This role will be remote with occasional travel required based on business needs
Why you will love this role:
Are you excited to become part of a team committed to innovative healthcare solutions?
As an OR1 Network Support Specialist you will provide technical support for field-based OR1 operations and external customers, ensuring optimal function of network-based operating room systems. This role involves advanced troubleshooting, system planning, and collaborating with internal teams and third-party vendors to resolve critical service issues. Support is delivered via phone, remote access, or on-site visits.
What You will Be Doing:
- Provide technical support for OR1 systems, including network troubleshooting, installation, and maintenance.
- Interface with customers to deliver training, technical assistance, and software maintenance.
- Perform advanced troubleshooting of audio, video, control, and network signals.
- Adhere to project timelines and service protocols.
- Maintain accurate documentation and quality reports.
- Identify and communicate potential process improvements.
What You Bring:
- Experience: 2+ years in troubleshooting complex electronic media systems and network devices.
- Education: AA/AS in a technical field (or equivalent experience).
- Technical Skills: Expertise in AV systems, Windows server environments, IT infrastructure, and network topology.
- Soft Skills: Strong communication, problem-solving abilities, customer service focus, and attention to detail.
Preferred Qualifications:
- CompTIA A+ or CTS certifications.
- Willingness to travel extensively and meet hospital credentialing requirements.
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we’ve pioneered the most groundbreaking innovations in minimally invasive surgery and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 1,800 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities manage costs, streamline operations, and deliver positive patient outcomes. With onsite locations and field opportunities across the country, we attract a diverse and talented staff, unified by the desire to foster positive change in the world. Because it’s not just about the tools we create—it’s about the lives we change, together.
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KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.