National Manager, A/V Project Management and Customer Success
El Segundo, CA, US, 90245
Why you will love this role
Step into the future of surgical technology as the National Manager, OR1 Customer Success at KARL STORZ, where you will be at the helm of transforming the surgical experience across North America.
Are you a dynamic leader who thrives in complex environments and wants to make a tangible impact on the future of surgical technology. You will drive the success of Operating Room (OR1) installation projects, ensuring they not only meet but exceed customer expectations while enhancing patient outcomes.
You will manage a high-performing team of Customer Success Managers, guiding them to ensure that every installation is seamless, profitable, and leaves customers more than satisfied.
Karl Storz needs your leadership and vision that can help shape the future of surgical technology.
What you will be doing:
- Sales Support: Collaborate with sales teams during the pre-sales process to align customer deliverables and ensure project profitability.
- Project Management: Oversee the planning and execution of OR1 installations, ensuring projects are completed on time, within budget, and exceed customer expectations.
- Process Improvement: Develop and implement a “Customer Success Centric” installation process, with auditable metrics to drive consistent, high-quality outcomes.
- Customer Satisfaction: Cultivate strong customer relationships, ensuring best-in-class communication and post-installation feedback to enhance future projects.
- People Development: Lead, mentor, and develop a team of 40-50 Customer Success Managers, aligning their skills with current and future market needs.
What You Bring
- 10+ years in consulting, project management, or program delivery, with at least 20 direct reports.
- Bachelor’s degree in engineering, Construction Management, or a related field. Must meet hospital credentialing requirements.
- Exceptional leadership, problem-solving, and communication abilities; adept at navigating complex, matrixed environments.
- Expertise in AV and control systems, cable terminations, and medical device installations is preferred.
Who we are:
As a globally independent, family operated MedTech company, we ambitiously think in generations instead of fiscal quarters. At KARL STORZ our 9,000+ global associates pride ourselves on harnessing leading technologies, precise workmanship, and dedicated customer support to support the future of medical technology as we pioneer the way forward. We are setting new standards in precision and safety, from improving diagnosis to enhancing outcomes. We see beyond the limits of traditional medicine. Because it’s not just about the tools we create. It’s about the lives we change. Together, we can do so much more.
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KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
Nearest Major Market: Los Angeles